Here's how we make sure everyone is clear before the job starts.

The short version

We guarantee our workmanship. If we did it wrong, we come back and fix it. If a product we applied fails because of something we got wrong — wrong surface prep, wrong product for the surface, wrong application — we repair or replace at no cost.

We don't guarantee product life beyond what the product itself realistically delivers. A sealer wears out in three to seven years no matter who applies it. A paint job has the service life the paint manufacturer specifies. A coating doesn't last forever just because we'd like it to. We tell you the realistic life span upfront, on the quote, and we don't promise to replace a coating that's reached the end of its life.

What we cover (workmanship)

• Missed or incomplete work. If we soft-wash a roof and miss a section, we come back and re-do it. No charge, no fuss.
• Application defects. Runs in a paint job. Streaks in a sealer. Patches we obviously didn't prep properly. We come back and put it right.
• Wrong product for the surface. If we used a product that wasn't suitable for the substrate and it's failed because of that, we repair or replace at our cost.
• Surface damage we caused. If we cracked a tile, scratched glass, or damaged something during the work that wasn't already failing, we make it right.

What we don't cover (product life and outside factors)

• Normal wear. Sealers wear in tyre tracks. Paint fades in UV. Coatings dull over years. That's life, not a defect.
• Rising damp or substrate moisture. If a wall is wet from inside and the paint fails, painting it again won't fix it. The cause needs to be fixed first.
• Structural movement. Concrete cracking, render hollow-spotting, building settlement — coatings don't bridge structural movement, and we can't warrant the coating against it.
• Storm or extreme weather damage after the work is done.
• Surface damage already present that we flagged on the quote and you decided to proceed with.

The 2024 lesson

We learned a hard lesson in 2024 with a driveway non-slip coating. The product we used at the time didn't hold up the way it should have, and a customer rightly raised it with us. Since then we've changed how we approach driveway coatings. We don't currently offer non-slip driveway coatings at all; if you specifically need a non-slip surface, we'll refer you to a specialist who only does that work. For standard driveway sealing, we use a different product and process than we did then. The warranty page exists in part because that incident taught us that being clear up-front is more important than being optimistic.

How a claim works

1. Call us. Photos help. Tell us what's happened and roughly when you noticed it.
2. We come and look. Free, no fuss. Usually within a week of the call.
3. If it's a workmanship issue, we fix it. No invoice, no argument.
4. If it's outside the warranty, we'll tell you straight. We'd rather have an honest conversation than drag a claim out. Where we can, we'll offer a discounted repair rate rather than walk away.

Time frames

Workmanship is guaranteed for 12 months from the job completion date for cleaning work, and for 24 months for painting, sealing and coating work. Product life is separate — we give you the realistic life span on the quote for the specific product used. If the product manufacturer offers their own warranty (some sealers and paints do), we'll pass that on to you in writing.

Licensing across the border

We work both sides of the Queensland–New South Wales border, and the licensing rules aren't the same on each side. We won't make a blanket "fully licensed" claim — instead we name the licence that applies to your specific job, by state, and give you the number to check.

• Pure cleaning and grounds work — house washing, roof cleaning, gutter clearing, driveway cleaning, mowing and garden work — is unlicensed in both Queensland and New South Wales. No building licence is required for it, and we won't pretend otherwise.
• Queensland (Gold Coast): Building work valued over $3,300 (labour and materials together) requires a QBCC licence. That covers roof restoration and most full exterior repaints on the Gold Coast, and the same threshold triggers QBCC Home Warranty Scheme cover.
• New South Wales (Tweed and Byron shires): Residential building work over $5,000 requires a NSW Fair Trading contractor licence; painting work over $5,000 requires a tradesperson certificate.

So the answer to "are you licensed?" depends on what the job is and which state it's in. Ask us, and we'll tell you straight — which licence, issued by which body, for your job, with the number to verify it.